A Q+A with Capricia Marshall: How to Negotiate
Capricia Penavic Marshall, President Obama's former United States chief of protocol, has seen and done a thing or two — all with extreme diplomacy and grace (two important pillars of Protocol, which happens to be the title of her new book). Here, she explains why protocol matters whether you’re dealing with visiting dignitaries or friends and family, and offers her best tips on how to negotiate.
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